By placing an order, you accept the following General Terms and Conditions of Muge Karatasli - Müge Jewelry & More  (herein after “Müge”)


​      General:

  1. We would like to familiarise you below with our standard terms and conditions, which govern how we process and settle your purchases.

  2. The following Terms and Conditions apply to all orders placed via our online shop. Our online shop is for consumers only.

  3. The purchase contract is concluded with Müge Jewelry & More.

  4. By placing the products in the online shop, we make a binding offer to conclude a contract for these items. You can initially put our products into the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the corrective aids provided and explained in the ordering process. The contract is concluded by accepting the offer for the goods contained in the shopping cart by clicking on the order button. Immediately after sending the order, you will receive a confirmation by e-mail. 

  5. All offers, sales agreements, deliveries and services connected to orders of our customers via our online store (hereinafter referred to as the "web shop") are subject to these general terms and conditions of business.

  6. The products in our web shop are produced towards consumers. For the purpose of these general terms and conditions of business, (i) a consumer is any natural person who concludes the contract for a purpose which is neither commercial nor can it be attributed to the person's independent professional occupation.


      Exchange and the right to Withdrawal:

Within 14 days, you may return all items purchased from Müge Jewelry & MoreOnline Shop without stating any reasons to the following address:


Bachgasse 9 (Lindenplatz), 4800 Zofingen, Switzerland


The products must be returned in its original conditions and packaging. We reserve the rights to demand compensation for the products returned in poor conditions due to additional usage. Return charges are at the customer responsibility. Please obtain shipping insurance as you are responsible for the products until we receive them.


      Delivery Conditions:

We deliver the goods free of charged by DHL Standard / Die Post / any similar transportation companies within Switzerland.

      Dispatch, insurance and transfer of risk:

  1. Unless expressly agreed otherwise, we will determine the reasonable means of transportation and the shipping company at our discretion.

  2. We shall only be responsible for the timely and proper delivery of the goods to the shipping company.

  3. The risk of possible destruction, damage or loss of the delivered goods shall be assigned to the Customer once the goods are delivered to him or her or the Customer enters acceptance default.

  4. Standard / usual transportation risks will be at our expense.


      Prices & Payment Types:

  1. All prices indicated in the Müge Jewelry & More Online Shop include the currently valid Schweiz VAT. All prices are indicated in Swiss Franks.

  2. Following payment methods are available:                                                                                                     a) Credit Card                                                                                                                                               b) PayPal


      Process of Accepting an Order:

  1. Müge Jewelry & More has the right to refuse the orders.  It is Müge Jewelry & More’s sole discretion whether it accepts an order or not. Müge Jewelry & More shall inform the client in case an online order can not be completed.

  2. Müge Jewelry & More web shop never accepts any orders from customers who are not yet 18 years old.

  3. An order confirmation does not yet constitute a binding sales contract. The sales contract only takes effect after delivery of the goods.

  4. Below you can find the steps required in order to submit your binding order using our shopping basket system;  

    1. Please place the selected item(s) in the virtual shopping bag by clicking the "Add to Cart" button. You can delete or edit items selected in Chart section. 

    2. When you are sure about your selections, please click “View Cart” button.

    3. Then, you can choose your shipping option just under Order summary

    4. As a final step for the check out, please click “Checkout” button for payment options or click “Check out with PayPal” button to pay with PayPal and then follow the instructions:

      1.  Please fulfil shipping detals and  then click to “continue” button

      2. Please choose Delivery method and fullfill related boxes below and then click to “continue” button

      3. Review your order and place it and then click to “continue” button.




      - Right of withdrawal;

  1. You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods, in the case of partial deliveries, the last of the goods.

  2. To exercise the right to withdraw, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form for this purpose, but it is not obligatory. 

  3. Address the withdrawal to: or by post:  Müge Jewelry & More, Bachgasse 9 (Lindenplatz) 4800 Zofingen, Switzerland

  4. You can also exercise your right of withdrawal by returning the goods without comment. Provided that deviating circumstances do not arise, returning the goods without comment will be understood as a statement of withdrawal. 

  5. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.


      - Effects of withdrawal;

  1. If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (the costs of return will borne by customer), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

  2. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

  3. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us at: 
    Müge Jewelry & More, Bachgasse 9 (Lindenplatz) 4800 Zofingen, Switzerland

  4. The deadline is met if you send back the goods before the period of 14 days has expired. You are liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

  5. The following model withdrawal form complies with all statutory information requirements. It is not necessary to state your withdrawal separately, e.g. by using the form below. It is enough to return the goods without comment.


      - Model withdrawal form;

Complete and return this form only if you wish to withdraw from the contract

  1. Send to: Müge Jewelry & More, Bachgasse 9 (Lindenplatz) 4800 Zofingen, Switzerland 

  2. E-mail:
    -    I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale for the following goods (*)/for the provision of the following service(*)
    -    Ordered on (*)/received on (*) 
    -    Name of consumer(s)
    -    Address of consumer(s)
    -    Signature of consumer(s) (only if this form is notified on paper)
    -    Date



  1. All personal data is always treated confidentially. The personal data collected by you will be processed, used and stored for the purpose of processing and executing your order. If necessary, your data will also be transmitted to affiliated companies and / or our service partners and processed and used by them for the purpose of order processing. 

  2. The consumer can make a claim under the warranty for purchased goods that are defective according to the legal regulations. In particular, the customer can demand supplementary performance (a new delivery or a repair of the defects). Müge Jewelry & More is entitled, however, to replace the goods if the repair of defects would incur unreasonable costs.



The customer shall notify the respective delivery company immediately, regardless of his/her warranty rights, if items are delivered with obvious damage to the packaging or the contents. The customer shall refuse acceptance and report the carrier and contact the Müge Jewelry & More online shop at once using the hotline at +41 62 751 15 15 or in another manner (e-mail, post), so that the Müge Jewelry & More online shop can maintain any rights against the dispatcher. 



  1. Müge Jewelry & More must retain the ownership of the products delivered by Müge Jewelry & More until full payment of the purchase price has been received. That includes VAT together with shipping costs.

  2. By Law, customer of Müge Jewelry & More shall not be entitled to sell any goods delivered by Müge Jewelry & More without our prior written permission letter.

  3. The goods delivered remain the property of Müge Jewelry & More until they have been paid in full.



The consumer is entitled to warranty for defects of the purchased goods according to the statutory provisions. In particular, the customer may demand supplementary performance (new delivery or remedy of defects). However, Müge Jewelry & More is entitled to refer the customer to a new delivery if the removal of the defect would involve a disproportionate effort. The warranty claims expire two years after delivery of the goods. The purchaser should assert his warranty claims stating the order number, his name and address and giving a brief explanation of the reasons. At the request of Müge Jewelry & More, the customer shall send the defective goods to Müge Jewelry & Morefor inspection at the expense and risk of Müge Jewelry & More at the following address:

Müge Jewelry & More, Bachgasse 9 (Lindenplatz) 4800 Zofingen, Switzerland 

If the defected Product is return, the following procudure will apply:

- The Product will be controlled based on the care instrucitons. (Care instructions are attached into Delivery package)

-  If defect is because of the product itself, then it is changed with the new one under Warranty conditions.

- If defect is occured because of mistake of user, this will be out of Warranty.



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Müge Jewelry & More
Bachgasse 9 (Lindenplatz)
4800 Zofingen, Switzerland


Managing Directors: Muge Karatasli

Phone: +41 62 751 15 15


UID: CHE-216.692.485